Sector    : Banking / Government

Category : Telephone Dialing Service

Product Summary:

Based on Digital Signal Processing (DSP) technology, the Voice Response System (VRS) has been introduced to enable users to access services provided by organizations, banks, service companies .etc  through telephone dialing. These services, which access on-line / off-line data, include guidance, information / service requests and transaction processing .

Some vendors call this system "Interactive Response System" (IVR) due to its ability to immediately respond to customer requests.

The followings are some VRS main functions used in two main sectors:-

Banking Functions :

• On-line Functions:

  • Balance inquiry
  • Mini-Statement
  • Fund transfer
  • Check Book request
  • Outstanding customer order
  
  
• Off-line Functions:
  • Currency exchange rate
  • Interest rates
  • ATM locations 
  • Bank branches addresses 
  • Working hours
  
  
• Telephone Bill Inquiry Functions:
  • Bill amount / details
  • Number of local and national calls
  • Number of international calls

Benefits and Features:

• Industry Standard operating environment
• Multi-language selection: (Arabic / English / Other )
• Channels Monitoring 
• On-line / Off-line function customization
• Configurable System Parameters
• Configurable user menu
• Configurable data access and host interface
• Multi-Host access support
• Support of Analogue / Digital telephone systems 
• Support of Pulse / Tone dialing types
• Fax or e-mail on demand
•  Voice file recording / replay 
• Off-line test mode
• Hardware Configuration Manager
• Agents Call Distribution 
• Call transfer to agents
• Outbound Call Processing (Predefine customer list to call)

List the products used for this solution:

• Windows 95, 98 / Windows NT or 2000 
• MS SQL Server
• Visual Basic 5 / 6
• BEA TOPEND ©

Customer References:

• Banque Misr.
• American Express Bank
• Egyptian American Bank (EAB)
• Egyptian Watany Bank
• Egypt Telecom
• Misr Romania Bank
• Sales Tax